AI analysis of sales and service calls, built for Hebrew
Every call in your call center, analyzed and scored. Automatically.
TalkWiz listens to every sales and service call for you: a score for the agent, objections, pain points, buying signals, a ready follow-up message for the customer and a daily report for the manager. Connect your phone system or upload recordings, and get results within a minute.
First 100 calls free · No credit card · No time limit
Sales call, solar system
Outbound call · 4:12 min · transcribing...
Agent: What matters most to you in the offer, the price or the installation time?
Customer: Honestly, I got a quote for 49 thousand, so the price.
- Opening and rapport
- Needs discovery
- Handling objections
Outcome: roof survey booked for Tuesday 17:00
Follow-up message ready on WhatsApp: "Hi Dana, thanks for the call! Here's the comparison we talked about. See you at the survey on Tuesday at 17:00."
- A score for every call
- By criteria you define
- 10 types of analysis
- From summary to churn risk
- Under a minute
- From the call to the insight
- Full Hebrew support
- Including transcripts with errors
What is TalkWiz?
TalkWiz is an Israeli call analytics (Conversation Intelligence) platform built for Hebrew. It receives calls from your phone system, recordings or files, transcribes them, and analyzes every call by your business's criteria and knowledge. Managers get a full picture of all calls, not a sample, and agents get personal feedback that helps them close more.
Who it's for
- Sales and telemarketing call centers
- Service and support centers
- Insurance and financial agencies
- Real estate, solar energy and renovations
- SaaS and software companies
- Any business with a team that talks to customers on the phone
What TalkWiz does for you
Consistent analysis of every call, not a sample of five calls a week.
Agent scoring and coaching
A 0 to 100 score for every call by your criteria and weights, with reasoning, a quote from the call and practical tips to improve.
Objections and pain points
What stops customers, how agents respond, and what actually works. By category and severity.
Who your closing customers are
A customer profile from every call: customer type, size, budget, urgency. Cross-checked against outcomes.
Compliance and script
A check that the agent said what they must: recording notice, terms, right to cancel.
Sentiment and risk
Detects frustration, escalation requests, churn risk and legal threats, before the customer leaves.
Alerts and reports
A smart daily email report, scheduled reports, and an alert to the manager on an unusual call: low score, churn risk or a legal threat.
How it works
Connect your calls
Your phone system sends every transcribed call automatically. You can also upload Excel, CSV or Word files, or connect through the API.
TalkWiz analyzes
Every call gets a full analysis in under a minute. Sensitive details such as credit cards and ID numbers are hidden before the analysis.
Act on the insights
Scores, trends and points to improve for every agent and team, with a quote from the call for every finding.
Works with what you have
Automatic connection to your phone system, file uploads in all common formats, and an open API for any other system (n8n, Make, Zapier).
Your first 100 calls are on us
Sign up in a minute, connect your phone system or upload a few calls, and see for yourself what happens on your business's calls. No credit card and no time limit.
- Full analysis of 100 calls: score, brief, objections and a follow-up message
- All features open, unlimited users
- When the free calls run out, choose a plan and continue from the same point
Usage-based pricing, with a fixed base
A monthly plan that includes tokens, and you pay for extra tokens only if you need them. A token is one minute of call analysis. Start with 100 free calls, no credit card.
בסיסי
₪590
per month + VAT
- 6,000 tokens a month
- Extra token: 9 agorot
- Unlimited users
Best value for a mid-size team
צמיחה
₪1,490
per month + VAT
- 20,000 tokens a month
- Extra token: 7.5 agorot
- Unlimited users
עסקי
₪3,490
per month + VAT
- 55,000 tokens a month
- Extra token: 6 agorot
- Unlimited users
Enterprise
Custom quote
Large call centers: custom pricing, onboarding, a data processing agreement and dedicated support.
info@talkwiz.app
Transcribing a recording costs 2 extra tokens per minute. Calls that arrive already transcribed, for example from CallMarker, cost one token per minute only. You can set a cap on usage beyond the plan.
Security and privacy from day one
Sensitive details hidden
Credit card numbers, CVV, ID numbers and bank accounts are hidden automatically before storage and before analysis.
Encryption
Transcripts are stored encrypted (AES-256), on top of the database servers' own encryption.
Full separation between organizations
Each organization sees only its own data, and a team lead sees only their team. Enforced in the database itself.
Control over data retention
You decide how long transcripts are kept. The database is in the European Union.
Guides for call center managers
How to analyze calls, build quality assurance, measure the right metrics and answer objections better.
AI Sales Call Analysis: The Complete Guide for Call Center Managers
What AI call analysis is, what it finds in sales and service calls, how to start without an implementation project, and what to check before choosing a system.
Call Quality Assurance: How to Review Every Call Instead of a Sample
How to build quality assurance for sales and service calls: a scorecard, criteria and weights, calibration between reviewers, and moving from sampling to automatic review of every call.
Hebrew Call Transcription: What to Know Before Choosing a System
What affects the quality of Hebrew phone call transcription, why speaker separation matters, how to protect privacy, and what to do with the transcript once it is ready.
Frequently asked questions
How much does it cost to start?
Nothing. The first 100 analyzed calls are free, with no credit card and no time limit. When they run out, you choose a monthly plan, and the calls that were waiting are analyzed right away.
Does TalkWiz work well in Hebrew?
Yes. The system was built for Hebrew from the start: Hebrew transcription of recordings with the agent and customer separated, analysis that understands slang and transcripts with errors, and the interface, reports and messages in Hebrew or English.
Do we need transcripts, or can we upload recordings?
Both work. Upload recordings (mp3, m4a, wav and more), and TalkWiz transcribes them, identifies the agent and the customer, and analyzes. If your phone system already transcribes, for example CallMarker, the transcript is sent automatically. The recording is deleted right after transcription.
How accurate is the analysis?
Every finding comes with a quote from the call, so you can check it in a second. The system is instructed not to make things up: if something didn't come up in the call, that's what it shows.
Are our calls used to train models?
No. The analysis runs through the OpenAI API, which under OpenAI's policy does not use data sent through the API for training, and sensitive details are hidden before sending.
Can we adapt the criteria to our business?
Yes. The criteria and weights of the call score, the compliance items and the customer attributes can be adapted for every organization.
How is the price calculated?
A monthly plan that includes a number of tokens, where a token is one minute of call analysis. Transcribing a recording costs 2 extra tokens per minute. If you go over the plan, you pay only for the extra tokens, and you can set a cap on them.
What do we need to get started?
Sign up, create an organization and paste a first call. It takes a few minutes.
Which phone systems does it work with?
There is a built-in connection to CallMarker, where every call is sent automatically when it ends. From any other system you can send calls through the API or a webhook (also through n8n, Make or Zapier), or upload recordings and files manually.
Is it allowed to record and analyze calls with customers?
In Israel you may record a call you are a party to, and it is common practice to tell the customer that the call is recorded. The business is responsible for informing customers and employees that calls are recorded and analyzed. TalkWiz hides sensitive details automatically and deletes recordings right after transcription. The details are in the Terms of Use and the Privacy Policy.
Where is the data stored?
The database and servers are in the European Union (Frankfurt). Transcripts are stored encrypted, and each organization sees only its own data.
Ready to hear what really happens on your calls?
Open a free account, and your first 100 calls are analyzed on us.
Start freeQuestions? Write to us